Returns and Exchanges Policy

At Aya, we want you to be completely satisfied with your fashion choices, which is why we offer a 14-day return period for all unworn items with original tags attached. Please ensure that items are returned in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Aya account and visit the 'My Orders' section to select the items you wish to return and submit a request.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all labels, tags, and protective seals are intact and undamaged.

• 3.
  Schedule a Pickup

  Choose your preferred courier from our list of partners to schedule a convenient home pickup or drop off the parcel at a designated location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.