Frequently Asked Questions
Everything you need to know about shopping with Aya.
What is the estimated delivery time for my order?
Standard shipping typically takes 3 to 5 business days for domestic orders. International shipping times vary by location but usually arrive within 7 to 14 business days.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Which payment methods do you accept?
Aya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through our integrated financing partners.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are the materials used in your clothing sustainable?
Quality and ethics are at the heart of Aya. We prioritize natural fibers and work with certified manufacturers to ensure our fashion pieces are both durable and environmentally conscious.